FAQ
Welcome to Luxé Brillant FAQs!
1. How long does the shipping take?
Shipping times may vary depending on your location. Generally, it takes between 15-25 business days for your order to arrive. Please note that international orders may take longer due to customs clearance.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience.
3. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
5. How do I contact customer support?
You can contact our customer support team by emailing us at LuxeBrillant@gmail.com. We strive to respond to all inquiries within 24 hours.
6. Are your products hypoallergenic?
Yes, our products are hypoallergenic. We use high-quality materials that are safe for sensitive skin. However, if you have any specific allergies or concerns, please consult the product descriptions or contact us for more information.
7. Can I cancel or modify my order?
Once an order has been placed, it cannot be canceled or modified. However, if you have made an error in your order, please contact us as soon as possible, and we will do our best to assist you.
8. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at LuxeBrillant@gmail.com with your specific requirements, and we will provide you with more information.
9. How do I care for my jewelry?
To keep your jewelry looking its best, we recommend avoiding contact with water, perfumes, and harsh chemicals. Store your jewelry in a cool, dry place when not in use, and clean it gently with a soft cloth. For more detailed care instructions, please refer to the product descriptions or contact us.