Privacy Policy

Luxe Brillant values your privacy and we will always respect and protect your information as well as complying with the Privacy Act 2020 when dealing with your personal information (personal information is information about an identifiable individual).

Luxe Brillant takes this responsibility very seriously and have structured Luxe Brillant web site so to in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security

Luxe Brillant has taken all essential measures to make sure that any information you give us, remains private and secure and that your payment and registration information is processed with total confidentiality.

When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We follow strict security procedures in the storage of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

Why we collect information

We collect information for a number of reasons including:

• Internal record keeping and order processing needs for shipping
• To analyse the use of the LuxeBrillant.com website efficiency.
• To improve our products and services.
• To send promotional e-mail about new products, special offers and services

When we collect information

• When you order our goods online
• If you are subscribing to our newsletter database
• If you are making an enquiry with us where collecting your information is necessary

What we collect

The personal information we collect is supplied by you when you place an order or provide feedback to us. This may include:

• Name
• Address
• Delivery address
• Phone number
• Transaction information
• When you register with us to receive our monthly newsletter or details of offers or products we will collect your e-mail address

Who we may share your information with

When you register your details with us to receive our emails or give us the information and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
We will often need to pass your personal details such as your name and delivery address to companies who perform part of our service delivery. This includes organisations such as courier companies (including any business that hosts or maintains the IT system that we use to provide our website). We may also disclose personal information to government authorities as required by law.
In these circumstances, Luxe Brillant will ensure that these third parties undertake to protect your privacy.

Cookies

We use cookies (an alphanumeric identifier to recognise your browser) to monintor use of our website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features on our website.

Changes to our policy

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Refund Policy

At Luxé Brillant, we are committed to providing our customers with the highest quality jewelry and exceptional service. Each piece in our collection is carefully crafted and inspected to ensure it meets our stringent standards.
Please note that all sales at Luxé Brillant are final. Due to the nature of our products and our dedication to maintaining the utmost level of quality, we do not offer refunds on any purchases. We encourage our customers to review their selections carefully and ask any questions before finalizing their purchase.
If you experience any issues with your order, please contact our customer service team within 14 days of purchase. We are here to assist with any concerns and will work diligently to resolve them to your satisfaction.
Thank you for your understanding and for choosing Luxé Brillant.